Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys Job Title: PS Principal ConsultantDepartment & Team: NA Reporting & AnalyticsLocation: RemoteSummary:Professional Services (PS) Consultants are responsible for providing technical expertise for Genesys solution implementations, customer discovery sessions, solution architecture & approach, technical documentation and knowledge transfer to the customer and to other Genesys project members.Job Duties:Responsible for establishing Single & Multi-site technical architecture, customer discovery sessions, integrating multiple dissimilar environments, and implementing new leading edge cloud technology. Investigates complex technical issues and is expected to work with partnering personnel resolve complex issues.Manage Genesys and client to project timelines – ensuring dependencies are being met, and project will launch on schedule.Responsible to create courseware on various Genesys products, and/or 3rd party applications, and provide training to other Genesys consultants as needed.Provide troubleshooting and resolution for complex implementation issues within the project plan and strategy; Ability to prioritize issues effectively and meet tight deadlines when required.Ability to consult with new customer prospects in the sales process to provide technical direction for upcoming complex engagements.Manage multiple projects of varying size and technical complexity; Ability to focus on the details without losing sight of the bigger picture.Consultants may be required to provide input to courseware on various Genesys products, and/or 3rd party applications, and provide training to other Genesys consultants as needed.Minimum Requirements:5+ years technical, hands-on contact center software experience with focus on cloud technologies & solutionsProficiency in BI\Reporting applications such as PowerBI, Tableau, Micro Strategies, Elasticsearch, etc.API Integration experience and familiarityAWS, AZURE, other cloud software certifications and experienceSQL, Snowflake, Oracle, other database certifications and experiencePython development experience. Specifically around developing backend\front end reporting integrations for historical and real-time reporting purposesAble to understand technical documentation such as system architecture diagrams, rework instructions, acceptance, and test procedures.Able to understand and diagnose complex data structures.Desire to be a thought leader in a rapidly growing organization, providing not only ideas, but real, workable solutions that others can take and use to drive company growth#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $112,450.00 - $233,550.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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