WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.
WHY BOX NEEDS YOU
Box is looking for a dynamic Global Technical Operations Engineer to join our GTOC team and support an industry-leading platform. It is the responsibility of the NOC to monitor, troubleshoot, and resolve issues that affect the availability and quality of the Box platform. The NOC is the frontline of defense in making sure our customers like GE, Pandora, Apple and Gap have a seamless experience when accessing their content on Box.
This is an integral job function within the NOC that ensures the overall production site health and the performance of core customer facing journeys. This role will help maintain total site awareness, detecting metric and service deviations, monitoring changes, and proactively identifying potential issues and resolving before they escalate to customer impacting levels.
We are building a world class NOC and need the best talent possible to get us there. That's where you come in!
WHAT YOU'LL DO
Support key production facing services and maintain a world class customer experience.
Troubleshoot critical problems through applications, systems, clouds, and networks
Spring into action during customer-impacting events and lead a team to quickly solve the problem
Operate across organizational boundaries to protect our customers, their data, and the availability of all Box services
Build tools and processes to improve manageability, observability, resiliency and time to restore service for critical incidents
WHO YOU ARE
You take initiative when you see a problem; you are a life-long learner who seeks out knowledge
You are confident and comfortable communicating to a broad audience
You have a rock solid command presence and are calm and collected in stressful situations, such as a major service outage.
You're driven to learn new skills and technologies
You have Incident management experience in a large scale, high uptime environment
You have 5+ years of large-scale production operations or reliability engineering experience
Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience
Preferred Skills
Strong knowledge of Linux (CentOS, RedHat) and open source technologies (MySQL, Redis, Zookeeper, etc.)
Experience developing tools to support automation of toil (Python, Shell, etc.)
Solid understanding of Networking, DNS and OS/Systems
Experience working in virtualized environments and cloud implementations
Kubernetes/Public Cloud experience (GCP, AWS)
Exceptional interpersonal and communication skills.
Flexibility to work shift model
Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here .
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here .
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here .
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks .
In accordance with OFCCP compliance, here is the Pay Transparency Provision .
United States Pay Range $109,000 — $136,000 USD
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