Regional Engagement Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Regional Engagement Manager has a critical role within the sales and partner enablement team and is responsible for engaging with key stakeholders, building productive relationships as well as creating and deploying enablement programs and initiatives that enable sellers and leaders to execute core-aspects of their jobs more effectively, especially related to sales performance.The REM serves a key role in working cross functionally to ensure regional field and partner sales teams have the most relevant and high-yielding sales enablement assets and training. And ultimately is the enablement liaison and adjunct member of their respective stakeholder teams.Key Responsibilities:You will engage with your regional stakeholders to uncover needs, that enablement ultimately can address. Identify, develop and implement programs that will drive sales execution and influence behavioral change.This role requires you to communicate and work effectively across the broader Enablement Team, and cross-functional teams within Genesys. Your effectiveness in the role will correspond closely with your ability to work with other disciplines on the Enablement Team to achieve success. Specifically, you will be responsible for the following activities:EMs will have regular meetings with their stakeholders to identify opportunities for enablement that will maximize the effectiveness of field and partner sales.EMs will work with the broader enablement team, develop and iterate many complex initiatives simultaneously, for both technical and non-technical team members. You must manage deadlines, risk, and communicate effectively.EMs will initiate and lead projects that will bring new enablement (Field Guides, Trainings, live sessions, etc.) to sellers. You will work closely with enablement instructional designers on projects and will execute projects based on documented established best practices. You will incorporate the latest industry and/or technology trends, provide guidance, consulting and expertise for the team and executive leadership.EMs will build, maintain, and revise quarterly and annual enablement plans for stakeholders based on our global enablement plan, measure effectiveness of the plan, and communicate plans and adjustments to stakeholders as needed.    An EM needs to be an innovative thinker, balanced with an operational focus to implement efficiencies and activate enablement in region. Be creative, identify the roadmap and path forward, and build the go-to-market strategy for key initiatives. Develop and/or assist with development of new methods and processes for improving program(s) and operations.EMs ensure the consistent exercise of appropriate judgment, discretion and building of strong relationships with internal collaborators, stakeholders and our direct and indirect field sales organization.Lean in and volunteer to assist/participate in team initiatives/projects outside of your role.Travel:  ~10% (key meetings/events + Annual Sales Kickoff)In-Office Requirement:  Remote (if close to a Genesys office, as required). Work hours: Due to our broader global team and varying time zones, weekly meetings either early or late may be required dependent upon location.Minimum Requirements:Speak and write fluently Portuguese, Spanish and EnglishBachelor’s Degree AND 6+ years of program management experience, including managing initiatives/work streams.Experience engaging with senior executives, and working across internal and external organization.Strong collaboration skills, and the ability to work with multiple team members and internal management stakeholders.You should have advanced communication, project and program management, analytical and organizational skills, and a passion and familiarity with organized structured change.Experience working with a cloud solution (SaaS) company in a sales enablement role. Experience managing, influencing, negotiating, and communicating with business partners and internal teams on project/program workstreams and performance.Experience working with the technical tools of Sales Enablement such as Asana, Seismic, Lessonly, and must be proficient in Word, Excel, Powerpoint as well as other commonly used tools. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.