Job DescriptionSailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. About the role: As the Sr. ServiceNow Developer, your primary focus will be interfacing with internal customers to transform requirements into fully functional cross-modular solutions within the ServiceNow platform. This includes building custom workflows for processes and procedures, custom user interfaces within Service Portal and workspaces, actionable dashboards, and integrations with existing data sources and tools. You will serve as a technical lead to the ServiceNow team and work closely with team members to support the ServiceNow platform and create innovative solutions in a constantly-changing business environment. Expect to work in cross-functional teams across IT, Security, Customer Support, Professional Services, Revenue Operations, Engineering, and HR in support of the company’s ServiceNow operations and strategy. The successful candidate will have a passion for ServiceNow as the workflow engine of the business, be obsessed with customer service, and have a desire to see continued adoption of the ServiceNow platform across the organization. About the team: SailPoint, the industry leader in Identity Security, is looking for an experienced Sr. ServiceNow Developer to join our cross-functional ServiceNow team. This individual will be a key team member in our growing and impactful organization as SailPoint continues to scale globally as the industry leader in Identity Security. This position will report directly to our ServiceNow Manager/Technical Architect, and contribute to a team of specialists providing development support to SailPoint business units related to IT, Employee and Customer workflows on the ServiceNow platform. Responsibilities: Serves as a technical advisor on ServiceNow for the business providing outcome-focused guidance on platform solutions leveraging leading practices and native platform capabilities Assists in the review, design, and improvement of ServiceNow processes and procedures Provide technical leadership to our ServiceNow developers/adminstrators and contribute to our technical governance policies Provide on-going production and end user support, along with administration functions such as managing users, workflows, tables, and data Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments Ensure ServiceNow applications meet SailPoint security standards and best practices Investigate and advise on new features released by ServiceNow and what impact they could have on current processes Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve Manage integrations between ServiceNow and other third party applications via Integration Hub or custom API development Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML/CSS/Javascript when necessary Required Experience and Skills: 5+ years hands on experience with ServiceNow development and administration at an enterprise level designing, building and continuously improving scalable ServiceNow solutions using out-of-box functionality Current implementation specialist certifications for ServiceNow ITSM, ITOM or CSM, along with a System Administrator certification Experience with HRSD is a plus Experience with Glide APIs, Javascript, HTML, XML, AJAX and REST web-services Knowledge of AngularJS is a plus Experience in CMDB, Discovery and integration with other modules Strong conceptual understanding of ServiceNow’s relational database and data model Strong understanding of ITIL methodologies and technical governance Demonstrated skills associated with software design, modification, implementation and deployment, including object-oriented development concepts Understanding of key design patterns and large data volume limitations and best practices Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans) Knowledge of APIs and scripting languages (JavaScript, Python, etc.) Familiarity with the continuous delivery model and agile development processes A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Truly enjoys delivering IT solutions and a strong desire to see the continued acceptance and success of those solutions at SailPoint B.S. in Computer Science, Engineering, or equivalent work experience SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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