Box Office Manager - New Zealand

Job Summary:THE TEAMThe support and operations team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience.  The support and operations team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.THE JOBThe Box Office Manager provides general support and coordination to various functions within the support and operations team.Reporting to the Head of Box Office, the primary responsibilities will include Box Office resource management, rostering & event coordination.In addition, the role will also provide a range of coordination and support functions including but not limited to outlet coordination & administration support.WHAT YOU WILL BE DOINGOverall day-to-day management of the Box Offices at Ticketmaster Venues.Liaise with Client Managers to ensure that adequate staffing resources are available.Undertake recruitment activities for Box Offices as required.Roster Box Office employees to ensure business needs are met, taking into consideration both agreed service levels and budgetary costs.Lead the new employee onboarding process and ensure all mandatory new starter training is complete.Respond to ad-hoc roster change requests, ensuring amendments are recorded are clearly communicated to staff and internal stakeholders.Complete payroll for casual Box Office staff on a weekly basis, monitoring overtime and authorising any timesheets.Ensure familiarity with Ticketmaster, venue & promoter policies and procedures in relation to box office and front of house where Ticketmaster processes tickets or operates the venue box office.Ensure all the appropriate equipment and software installed at Venue Box Offices is maintained.Coordinate learning and development needs of Box Office employees, ensuring capability and confidence with all features of Ticketmaster’s operative systems.Organise and ensure accuracy with balancing and banking of all venue box office floats and ticket sales monies. When required by the Client Manager, ensure that upon the closure of the box office at the conclusion of an event, all Ticketmaster reports reflect the ticket sales accurately, and that the status of each seat and ticket can be accounted for, including holds.Represent Ticketmaster and be present on event days/nights as required.After hours and weekend work required.An ability to work under pressure and meet tight daily, weekly and monthly deadlines.Upon instruction from the Client Manager and/or Venue Management may also liaise directly with the promoter for each event with regard to the operational requirement of events, issuing of tickets and releasing of seats and box office reports.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.  Deal with higher-level complaints and recognise the need for flexibility where applicable.People Management & Leadership - Set an example for staff in the Box Office.  Effectively manage the professional requirements of Ticketmaster’s internal and external customers. Lead by example; gather support from staff and work together to achieve desired outcomes.Research/Analytical - Maintain up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.Computer literacy - Ability to use Microsoft Office based computer packages including current database management systems and Ticketmaster programs and reports. Typing skills with high accuracy.Venue Management - Develop and coordinate policies and procedures for the venue and events’ requirements.Scheduling/Rostering - Previous experience in the scheduling/rostering of staff would be advantageous.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#LI-onsite#TMAU