Support Engineer

Scope:Core responsibilities to include Allocation, Retail Planning support for SaaS accounts hosted in cloud native (we use Azure)The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.What you’ll do:Work with cross functional teams including Product Development, Consulting and Cloud services.Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.Provides advice to customers regarding industry best practices and process methodology.Understands how BY solutions (Allocation, Retail Planning) can be configured to better facilitate client business processesWhat we are looking for: Bachelor’s degree and 4 to 6 years of experience in Supply Chain Product Support, knowledge in BY Allocation, Retail Planning product will be added advantageRequires a bachelor’s degree and 2 - 4 years of experience in Supply ChainMust have effective oral and written communications skills and the ability to work successfully with internal and external stakeholdersStrong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills requiredBuilds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etcBasic understanding of Customer business and processesCandidates have relevant experience on BY Retail Planning , Supply Chain suite of productsIntermediate in MS ExcelGood Knowledge of PL/SQLGood to Have Next Gen Skills:Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.