Professional Services Consultant - Remote

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud architectureAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The Role Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.  The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.Daily ActivitiesEngage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.Light project management duties will be required.Manage a significant case load of varying customer and project types concurrently.Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementationDeliver product (including administrative and UI) knowledge transfer to customers and partners.Drive high levels of customer satisfactionBe a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projectsDefine and document the best practice techniques, processes, templates, and architectures for use by the greater field organizationYour skills5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical supportExperience in large systems design and enterprise email environments (Exchange/M365, and G Suite)LINUX system administration experienceUnderstanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAPStrong understanding of RFC 822 and SendmailProficiency in Directory protocols (LDAP, Windows AD, and Azure AD)Working knowledge of authentication methodologies (SAML)Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)Comfortable presenting and explaining technology to individuals with low technical expertisePatience under pressureMust be able to thrive in a fast-paced environmentScripting (PERL, Python, Shell) experience a plusWhy ProofpointAs a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best and brightest individuals and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 105,420.00 - 165,660.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 88,340.00 - 138,820.00 USDAll other cities and states excluding those listed above:Base Pay Range: 79,170.00 - 124,410.00 USD