Solution Consultant / Senior Solution Consultant - South Korea

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?As part of the South Korea team, the Solution Consultant / Senior Solution Consultant requires active engagement in presales work across a variety of Genesys solutions. You will work closely with the regional Sales, Presales, partner channel and Marketing to drive new business and address the adoption of Genesys solutions raised throughout the sales process.The Solution Consultant / Senior Solution Consultant works in a consultative role to identify and qualify customer requirements and map them to Genesys software, services, and consulting offerings delivering a holistic solution. This is a client-facing role that works with various levels of customer organizations tailoring the messaging to meet the needs of various stakeholdersYou a professional, self-motivated individual who can function well in a distributed field sales organization. To be successful you must be a self-starter who can proactively engage with various stakeholders to drive success while working towards a collective team goalYou will also possess strong presentation and writing skills can facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer’s objectives.As part of this role, you will:Be part of the Genesys Financial Services team and broader Solution Consulting team.Design professional high-level solution designs for customer deployments as well as providing all necessary requirements for the deployment to be successful.Build strong relationships with Genesys’ customers and partners.Educate our customers from a business and technical perspective around the benefits and the adoption of Genesys solutions.Build and present custom demonstrations to customers showcasing the business value of Genesys solutions.Strategic ValueThe role as a Solution Consultant / Senior Solution Consultant is imperative to the success of sales opportunities and requires the Solution Consultant to have a good understanding of the customer experience industry, particularly as it relates to contact centers, digital, Cloud and AI solutions.You will be required to apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with various parts within an organisation.What you will be doing?Performs a crucial role in effectively illustrating and demonstrating the functionality of Genesys solutions whilst articulating the value the solution.The team may contain other Solution Consultants, Business Consultants, Customer Success Managers and members from Professional Services along with representatives from Partner companies and Customers.Build strong relationships with Genesys’ customers and partners.Using good knowledge of both Cloud and on-premises delivery models, seek to understand customer requirements through consultative discovery effortsUse a service design methodology to uncover gaps in the customer experience (CX)Work with the partners and/or customers to co-create solutions to bridge the CX gapsBring a unique perspective in matching Genesys solutions to customer requirementsEffectively handle objections and demonstrate the value of GenesysUncover business challenges and articulate solutions through Genesys’ consultative process.Create professional solution design diagrams with the associated assumptions and platform requirementsDevelop and deliver custom demos tailored to prospects' needs.Assist with trials and proof of concepts (POC)Work in a horizontal aspect assisting Sales, pre-sales, support, and professional services to help answer questions related to our solutions and drive success within the regionEngage with Genesys product teams to build knowledge of the Genesys products and provide feedback to help develop the product roadmapAssist partners with questions from the fieldRespond to customer RFI/RFPs and develop written communications that address customer requestsRequired QualificationsMinimum 5+ years experience in a Pre-sales or related technical roleExperience in working with enterprise application software solutions in a Pre-sales rolePassionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI etc.)BS or BA degree or equivalent work-related work experienceAbility to work under pressure with competing prioritiesExcellent presentation and communication skills, both verbal and written, with the ability to engage mid and senior-level managementStrong ability to build relationships at all levels, internally and externallyApproach problems with a solution mindset and out-of-thebox thinkingPositive attitude and high willingness to learnBuild Great CollaborationWillingness to travelExcellent verbal and written communications skills: produce materials, deliver presentations, and perform general educationBe able to work independently & as part of a team in a fast pace, rapid change environmentBilingual skill set and fluency in Korean and EnglishAbility to represent the company at senior executive levelsAble to develop proposals and manage the sales cycle with minimum supervision while providing regular updates on progress and challengesPlease note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role, you must be legally permitted to work in South Korea.#LI-TW1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.