Solution Consultant / Senior Solution Consultant - Japan

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Solution Consultant / Senior Solution Consultant is part of customer centric field (Sales) team that develops identified business opportunities. You will drive business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys offerings and a roadmap to achieve the “first time value”.You will be responsible for growing our business in Japan and using your technical skills to demonstrate the value and defining the impact a customer can realize with Genesys solution offerings. You will act as a trusted advisor to customers in their transformational journey, educating and inspiring them to the Genesys vision. Using your knowledge on industry business trends and technology innovation and Genesys products and solutions, you will guide the customer and manage the concerns and risk.Responsibilities will include (but are not limited to):Work with sales team to engage with prospects, understand and assess customer requirements, prepare and present demonstrations of Genesys solutions and products.Become a leader in proposal activities within the sales team, when necessaryBeing comfortable in approaching the customer with a consultative approach.Respond to RFP's and RFI’s and responsible for finalization.Train and educate partner SEs, and assist with some post-sales and/or marketing support activities.Publicly speak at external seminars and webinars as a presenterSkills and ExperienceMore than 5+ years’ experience as a Sales Engineer or Professional Services or Systems Engineer or other technical roles.In-depth knowledge of Contact Center and Cloud technologies, PBX, mobile, web, network, and other related technology knowledge are highly preferred.Excellent oral and written communication skills.Excellent presentation skills and ability to persuasively present Genesys solution offeringLanguages: Native/Fluent Japanese, at least Reading/Writing/Listening level in EnglishThe ability to read product manuals and build your own product demo environment (You will be trained on Genesys Cloud CX after you join, so this is not a requirement)Additional experiences in Web marketing and E-Commerce would be a plus.Good English conversation skill (desired)Please note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role, you must be legally permitted to work in Japan.#LI-TW1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.