QA Manager

Summary Posted: Nov 25, 2023 Weekly Hours: 40 Role Number: 200519258 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Quality Assurance Team within AppleCare’s Support Technologies organization is responsible for preparing and performing testing plans for all global Support Program Initiatives (both new & sustaining), and many boundary initiatives managed through BPR & IS&T. We have an opening for a QA Manager to work directly with the QA Leads, Testers and Outsourced Testing Vendors, to ensure that all projects are delivered at the highest quality and on time. Key Qualifications Key Qualifications 5+ years experience in QA management role People management experience with strong leadership background preferred Deep knowledge of the contact center business a plus Solid technical background with Software Development procedures Strong communication skills with the ability to forge positive relationships An inherent desire to develop and grow employees into larger roles An intimate knowledge QA Methodologies The ability to multi-task and look at cross functional impacts The ability to make decisions quickly and to communicate those decisions out Ability to travel important Prefer people management experience with strong leadership background Description Description Lead a team of program aligned leads and testers whose role it is to provide full quality assurance support through; Preparation and execution of Testing Plans Detailed understanding of project design Participation in Project readiness Provide mentorship to the team through clear job role and responsibility definition and serving as an escalation point for critical issues. Manage overseas directs; working flexible hours mandatory to meet support for differing timezones. Manage the outsourced vendor(s) relationship from engagement, statement of work, and invoicing to testing and deliverables. Develop the program specialist’s skills through career and talent planning. Support both Programs initiatives, boundary projects, and sustaining testing needs. Be the single point of communication for Testing and Implementation for the Contact Center Management. Develop and drive consistent communications and measurements across all of the initiatives. Provide business-level validation for sustaining and new program updates, improvements, and major deployments. Education & Experience Education & Experience BA preferred or equivalent and relevant experience Additional Requirements Additional Requirements