Job Requisition ID #23WD73680Technical Support Specialist BIM 360 with GermanWe are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.Do you enjoy solving problems and helping others? Are you passionate about customer experience? Do you have AEC industry experience and are familiar with construction management processes and workflows?Then we would like to hear from you!What is this position about?You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.What will you do?Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questionsDocument problems and solutions in short and clear articles for our knowledgebaseResearch, verify, and document product issuesManage customer expectations by providing timely updates on progressRequired skills:Professional experience in the AEC (Architecture, Engineering, Construction) industryWritten and verbal English and German communication skillsA passion for helping peopleAptitude for problem-solving Ability to thrive in a fast-changing environmentDesirable Skills (but not essential):Familiarity using Autodesk BIM productsCustomer service experienceWho are you?Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detailDecisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality mannerAccountable Holding yourself and others accountable to meet commitmentsAction Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmA Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunitiesA Team Player Building partnerships and working collaboratively with others to meet shared objectives Valuing Differences Recognizing the value that different perspectives and cultures bring to an organizationWhat is Autodesk?With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
View Original Job Posting