Sr. Telecom Operations Specialist

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Sr. Telecom Operations Specialist for Genesys Cloud VoiceAre you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!Why Genesys needs youConnections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.What is Genesys Cloud Voice:Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the Amazon Web Services platform. Genesys Cloud utilizes micro-services to build a powerful carrier voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center here.Successful Senior Telecom Operations Specialist will...Be detail-oriented and collaborative with your team and teams throughout the companyThrive in a high performance, fast-paced environmentBe an excellent multitaskerBe a self-starter and someone that can manage their day to day tasks and goals independentlyHave a positive attitude and willingness to take on new tasks as they ariseBe very customer focused and eager to engage when issues are encounteredHave excellent communication skills (verbal & written)Be a solution-oriented problem solverCreate and update processes and policies as needed to improve customer experienceMajor Responsibilities/ActivitiesWork with customers and providers to facilitate customer number porting and purchasingCommunicate with customers to provide status of their orders in real timeEnter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standardsMaintain high level of accuracy for all customer ordersManage, create, and coordinate requests through multiple databasesWork with our telecom providers to diagnose and resolve issuesMonitor existing telecom utilization and help in capacity planningCommunicate regularly with colleagues and managementAdditional expectations in this role:Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.Provide assistance and support for our Customer Care organization in resolving casesWhat kind of team are we?We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions.  We are very collaborative and support each other in many aspects throughout the development process.Minimum RequirementsBachelor's degree or equivalent experienceExperience managing projects and driving successfully to completionExperience with carrier telecom operations, such as number purchasing, porting, and provisioningExcellent communication skills (verbal, non-verbal & written)Must be a solution-oriented problem solverSelf-motivated and must work well independentlyIdeal candidates will also have experience withTelecom regulationsProject ManagementOur Benefits:Flexible work schedules and work from home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceFamily friendly leave allowances, including paid maternity and paternity leave.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.