Data Analyst

Job Summary:Location: London, UKDivision: Ticketmaster InternationalLine Manager: Associate Director, Marketing InsightContract Terms: Permanent, 40 hours per weekTHE TEAMTicketmaster’s Marketing Insight team is responsible for driving marketing and product improvements through a better understanding of our customers. We lead analysis projects and run market and customer research programmes to ensure fans around the world have the best ticket-buying experience.THE JOBReporting into our Associate Director of Marketing Insight, you will lead analysis and reporting projects supporting marketing strategy across our international business. You will work closely with the marketing teams in 20+ countries, providing the insight they and their clients need to market successfully.Success in this role requires curiosity, analytical thinking and great communication skills. The ability to summarize results and present recommendations to business partners and a good understanding of SQL and relational databases will be important. You will have much of this already, but we will give you the opportunity to build on these foundations through training and your day-to-day work in an excellent team using leading data tools.WHAT YOU WILL BE DOINGProvide insight into customer behaviour and identify trends to guide marketing strategyPrepare reports and communicate results of analysis throughout the businessCreate dashboards and other self-serve data tools to make data more accessibleAccess and analyse data from our data warehouse using SQLWork with data from a range of sources – from transactional to web analytics to market researchImprove understanding of data across the business and promote a self-service approachWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Strong analytical and problem-solving skillsKnowledge of SQL and relational databasesExperience with dashboarding tools (Tableau, Looker, Data Studio)Ability to communicate complex problems simply and act as a bridge between technical and non-technical colleaguesKnowledge of a programming language (R, Python) or survey tool (Qualtrics, Alchemer, Survey Monkey) is a bonusYOU (BEHAVIOURAL SKILLS)A fascination with data and analysisDesire to understand and improveAbility to effectively manage targets and deadlinesAbility to work on multiple projects simultaneouslyEnthusiastic, self-motivated individualLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-Hybrid#TM#LI-CG1