Job Requisition ID #23WD73656We are looking for an enthusiastic and self-driven individual to join the Customer Technical Success (CTS) Content Strategy team. The role is to design, coordinate and deliver training, coaching, and onboarding plans that enable all knowledge contributors who are sharing their technical expertise through the Knowledge-Centered Services (KCS) practice to produce effective, engaging, quality content that supports our customers in their adoption of our solutions.Ensuring customers and internal stakeholders can easily gain technical expertise on the use of Autodesk's platform is becoming ever more important to how the business is operating, and is one of the strategic goals for the coming years. We are looking for someone who will be at the forefront to drive continuous improvement and learning throughout this community of practice. You will report to the Sr. Manager, CTS Content Strategy and work from the Bangalore office in a hybrid workplace model.ResponsibilitiesThe ideal candidate is tech-savvy, customer focused, with excellent communication and project management skills. You are accountable and can look past symptoms to determine root cause, make sense of sometimes complex data and use insights from these and your close collaboration with stakeholders to produce effective enablement material that favors continuous improvement of the KCS practice and its community. As a KCS Practice Adoption Specialist, you will: Design, coordinate, and deliver training programs that provide ongoing guidance and education of the KCS contributors to create quality technical content for our customers based on KCS principles, Autodesk style guide, and methodologies Provide tailored guidance and constructive feedback that address specific knowledge gaps to foster continuous improvements with KCS Contributors Coordinate the onboarding of new contributors into the KCS community Monitor training effectiveness, KCS coaches’ capacity , and support content quality, and adjust as necessary Contribute to KCS Program promotion, communication, and continuous evolution Minimum Qualifications:In-depth knowledge and understanding of the KCS methodology, including its principles, processes, and best practices. Experience in coaching and training individuals or teams. This involves the ability to provide effective & constructive feedback, motivate learners, and facilitate knowledge sharing and adoption of KCS practices. Strong written and verbal communication skills to effectively convey complex concepts and ideas to both technical and non-technical audiences and generate clear and concise documentation. Able to collaborate effectively with cross-functional and global teams. Able to analyze data, learn from stakeholder feedback of stakeholders, and understand challenges to identify trends, and make data-driven recommendations for improvementA mindset of continuous learning and improvement mindset, staying up-to-dateup to date with industry trends and best practices in knowledge management. Preferred Qualifications:Experience in a customer experience role Fluent English, any other language is a plus Bachelor degree About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world #LI-SK1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
View Original Job Posting