Summary Posted: Oct 26, 2023 Weekly Hours: 40 Role Number: 200513842 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
As the Customer Success and Development Manager in a leadership capacity at Apple, you will be at the forefront of our customer success initiatives and supporting our customers. This role involves guiding a team of customer success and development professionals, crafting strategies, and fostering a customer first mentality. You will also be expected to clear obstacles, drive to root cause and deliver solutions for our most challenging escalations. Joining our team as a Customer Success and Development Manager means becoming a key driver of our customer-centric culture and growth. Key Qualifications Key Qualifications 3 years or more proven experience in a customer success/account management or team manager role preferred. Strong communication and interpersonal skills, including the ability to effectively influence and negotiate. Exceptional problem-solving and analytical abilities. A deep passion for AppleCare support, enhancing customer success and building lasting customer and stakeholder relationships. Description Description At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact.
As a Manager at Apple you will be responsible for the following:
Team Leadership: Oversee and mentor a team of customer success managers and customer success development analysts, ensuring they are empowered and equipped to deliver top-notch service to our enterprise customers.
Strategy: Develop and implement customer success strategies that align with the company's goals, driving customer engagement and long-term value.
Engagement: Build and maintain strong relationships with key partners and customers, serving as a trusted advisor and advocate for their needs.
Customer Insights: Gather and analyze customer data and feedback to derive actionable insights for product development and improvements.
Reporting: Present regular reports to leadership team on escalations, processes improve, customer success KPIs, team performance, and progress toward strategic objectives.
Solution building: Provide options to solve complex customer issues with the ability to drive to root cause/ corrective action balancing both the customer need, stakeholder needs & business realities. Education & Experience Education & Experience Bachelor's degree in Business, Marketing, or equivalent experience. Additional Requirements Additional Requirements
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