Printer Services Manager

Summary Posted: Nov 9, 2023 Weekly Hours: 40 Role Number: 200516445 Imagine what you could do here. At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring your passion and dedication to your job and there's no telling what you could accomplish. We’re looking for a Print Services Manager – a dynamic manager who will lead a team responsible for our global Print Services. This role will be within the Real Estate and Development team and will engage with business partners to manage Print Services globally at Apple. Our goal is to ensure our workplaces run smoothly, so everyone at Apple can focus on what they do best. Key Qualifications Key Qualifications Superb communication & presentation skills (both written and verbal) Attention to detail to ensure scope, schedule and budgets are maintained Prior experience leading or providing day to day direction for employees or contractors preferred Ability to think innovatively to strong data and reporting deliverables Strong demonstrated ability to lead business initiatives to a successful result Experience and passion for a customer first mentality while delivering an outstanding end-user experience Quick learner with a strong, can-do attitude Willingness to hit the ground running and take on responsibility You take complete ownership, are highly organized, and have a track record of meeting deliverables—you don’t need to be reminded to follow-up and follow-through and are comfortable delegating and assigning work to team members Very detailed oriented and focus on accuracy Able to deliver high-quality results, with minimal direction, in an environment where expectations are high and timelines are challenging—you multi-task and prioritize, including daily re-prioritization Must be responsive to internal messaging apps, emails, texts, slacks and phone calls Resourceful and adaptable to changing needs Creative and efficient problem solver Works well under pressure and maintains composure Must be comfortable collaborating with all levels of the organization and working cross functionally with complete follow through Conduct building print assessments for re-configuration / new buildings Experience partnering with multi-functional teams and external vendors You dig into the details to ensure accuracy Ability to make decisions based on data Description Description The Print Services Manager will lead a team of Apple employees and contractors responsible for delivering services globally at Apple for new buildings/expansions, fulfilling new printer requests and refreshing printers after the lease expires. This includes everything from procuring the printers, scheduling the installs with the print vendor and managing the printers for the term of the lease. In this role you will be required to: - Define and implement standard operating procedures for moves, new printer, remove, and retire requests and the supporting processes around the requests. Continue to update as processes change over time. - Ensure all printers are complainant with Apple’s Information Security requirements. - Plan and review all Print Services move requests for the regions to ensure projects are tracking to First Day of Business. - Maintain and develop reports for leadership on use, cost and metrics. - Warehouse management: Manage FIFO printer and toner inventory and adjust according to printer models deployed. - Build annual fiscal year Print Service budget through submission based on new buildings/expansions, decommissioning of buildings and refreshing expired printers. - Be responsible for testing new printers and firmware on Apple’s network. - Approve all Acceptance Documents (globally), Change Orders and price list updates. - Audit and approve all invoices for US Print Services and maintain backup documentation in Box. - Database integrity: Research and resolve discrepancies, maintain the printer asset records (“single-source-of-truth”) Education & Experience Education & Experience Additional Requirements Additional Requirements - Managed print background, hands-on experience with ServiceNow and ServiceNow Asset Module a plus. - Technical background and familiarity with networking and protocol; i.e. hostname, IP, subnet, DHCP etc. - Program management with budget experience a plus. Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $122,900 and $184,300, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.