Software Engineer, Customer Feedback

Summary Posted: Nov 15, 2023 Weekly Hours: 40 Role Number: 200513827 Join the team responsible for Apple’s Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools analyze, group, and send meaningful feedback to Apple's engineering teams. We are looking for engineers to drive the modernization of our backend infrastructure, develop tools and automation for it, find innovative ways to increase its reliability, and improve its development lifecycle. Key Qualifications Key Qualifications Passion for continually learning and exploring new technologies. Excellent collaborative skills, with strong written and verbal communication Development experience with Ruby, Python, or Go, and with backend frameworks like Rails or Django. Knowledge of cloud platforms, virtualization technologies, and service monitoring tools Kubernetes experience a plus Description Description We’re a small team with a big footprint. Our portfolio of tools serve both internal and external customers and have a direct impact on the quality of Apple’s software. Engineers in this role will primarily work on backend projects, from the application, API, and database layers down to infrastructure. You’ll tackle broad-context challenges, such as: designing and implementing secure and performant customer-facing API; analyzing whether current SQL-backed data models should migrate to NoSQL; integrating our admin toolset with data and tools from other Apple organizations. You will be a key collaborator in our engineering team’s effort to mature our Kubernetes infrastructure. You will provide leadership in implementing a secure, robust and high availability development and deployment pipeline. Beyond development, we’re responsible for the maintenance and uptime of our customer-facing applications. Engineers in this role leverage their breadth of software engineering experience to continually evolve our platform towards greater reliability and scalability. Education & Experience Education & Experience Technical/Engineering BS or equivalent industry experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $55.81 and $84.08/hr, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.