Quality Assurance Operations Manager

Summary Posted: Nov 16, 2023 Role Number: 200520353 The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries! Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, to help us do extraordinary things. Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a dedicated and experienced Quality Assurance Operations Manager to lead a mixed team of quality assurance full time staff, contractors, and engineers across the globe. If you are passionate about quality and have a strong background in software test automation, this is an exciting opportunity to join our team. Key Qualifications Key Qualifications 3+ years of experience working in software test automation as an Engineer, Lead or Manager. 3+ years of experience as a QA manager preferred, demonstrating leadership and team management skills. Experience in high-level programming languages such as Java, Python, Swift, Node, etc. Strong background in designing and architecting automation solutions. Proven experience and success with large-scale web-based testing. Experience in determining the highest value areas to test. Multiple methodologies for measuring success. Experience with Agile/Scrum methodologies. Experience managing offsite and onsite teams a plus. Partnering with internal teams for efficient execution. Experience managing a mixed team and engaging with contractors. Description Description In this role, you will play a crucial role in ensuring the quality of our software products. Your responsibilities will include: - Quality center of excellence for large-scale, web-based and mobile applications. - Leading a global team of 20+ QA team members; including engagement with contractors; and rotational team members - Identifying priorities and highest value areas for automated testing. - Collaborating with cross-functional teams to develop and maintain an automated testing suite. - Owning and managing the manual testing processes and leveraging automated testing to ensure comprehensive coverage. - Designing and architecting automation solutions to enhance testing efficiency and effectiveness. - Ensuring high quality and low defect rates on Staging and Production environments. - Establishing clear methods to measure and analyze quality testing impact and reporting on metrics. Education & Experience Education & Experience Additional Requirements Additional Requirements