Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! 2024 Intern – Customer Success Internship Duration - 13 monthsEligibility - Currently working towards an undergraduate degree program that includes an industrial placement or year in industry. In penultimate year of study.Location: Shoreditch, LondonExpected start date: 1st July 2024About the teamYou’ll be joining an established and diverse Customer Success team in one of the World’s best workplaces and working with some exceptional people to help Adobe build a strong vibrant brand! Adobe Customer Success Managers (CSMs) are our customers’ trusted advisor, fostering strong partnerships, promoting the adoption of our Experience Cloud solutions and ensuring they derive optimal value and measurable outcomes from their investments.A phenomenal Customer Success Intern could be described as having superb communication skills, excited about helping customers drive real measurable impact from their investments with Adobe, collaborating with our internal Adobe ecosystem to drive Customer Success, always looking to tackle problems for the CSM organization and our clients and constantly looking to expand their knowledge and skill set.What you’ll doWork with CSM team, client teams and partners to ensure that customers are using the solutions effectively and achieving successHighlight specific solution resources available to customersAssist in identifying and assessing health and renewal risks for customersAssist with issue and support escalations as neededContribute to meeting team quarterly KPI goals (E.G. retention, satisfaction and value realization)Directly engage with Digital Experience Customers to help deliver Customer Success Engagements (paired with CSM)Assist with scaled 1:Many Customer Adoption/Value eventsAdhoc internal admin / reporting tasks to support running the businessWhat you need to succeedFluency in EnglishPursuing a Bachelor's DegreePositive Growth Mindset with confidence to share ideas and collaborateCreative, curious, critical problem solver that is customer centricHighly responsive and professional communicator – both written and spokenMust have high ethics, integrity, and humility with a desire to operate as part of a team.Hungry for continued learning and comfortable learning new toolsMust have excellent presentation skillsDiligent, organized, and able to handle multiple projects/tasks & ability to work independentlyComfortable working with remote team members using video conferenceWhat to expect from the recruitment processAll applications will be reviewed after the close date, so please don’t panic if you don’t hear from us straight away! Our selection process typically consists of three stages as follows:· Online application· A short 10-minute pre-recorded video interview· Interview(s) with the hiring manager or team, or an Assessment Day. Either would be virtual, via MS TeamsAs our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer.Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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