Summary: The Director of Customer & Partner Experience (CPX) Insights is a visionary leader passionate about leveraging data strategically to drive business impact. Managing a global team of high-performing Business Analysts, this leader delivers mission-critical insights and customer stories to enhance CPX and Workiva's future. The CPX Insights team collaborates across functions, accelerating business strategies and setting the benchmark for customer intelligence.Responsibilities:Lead a globally integrated team of Business Analysts to deliver critical customer & partner insights for CPX and Workiva.Develop and implement the analytics & insights strategy for CPX Operations.Oversee the development, delivery, and maintenance of high-quality data, analytics, and reporting products.Proactively engage and partner with key stakeholders across regions to deliver key insights and analytical capabilities.Accelerate CPX thought leadership and customer value realization.Enable CPX functions and regions with actionable insights, analytics, and reporting capabilities.Elevate functional & technical skills across the CPX Insights team.Collaborate on cross-functional efforts and strategic initiatives.Lead and/or engage in key strategic projects.Actively partner with centralized Enterprise Data Management efforts to establish core data & analytics capabilities.Foster a culture of ownership, accountability, and collaboration within the CPX Insights team and across Workiva.Engage as a senior member of the CPX Operations team to enhance strategies and drive operational excellence.Stay informed on the latest trends in data analytics and customer insights.Coach and nurture a high-performing, collaborative team.Lead with empathy, trust, and transparency.Minimum Qualifications:10+ years experience in business intelligence, customer insights, and/or analytics engineering or related field5+ years of direct management experience and cross functional leadership experience Bachelor’s degreePreferred Qualifications:MBA or Masters in Data Science/Analytics preferredExperience building high-performing data & analytics/insights teams in globally-integrated organizationStrong business acumen and understanding of Customer Success, Technical Support, Client Services, and Partnerships / Alliances functions.Familiarity with the customer journey, CX metrics, and key analyses & customer feedback programs.Experience with customer lifecycle measurements, health scoring, and upsell/cross-sell models in a multi-product enterprise software environment.Familiarity with statistical analysis, scripting, and modeling tools (e.g., Python and/or R).Familiarity with data transformation/integration tools and BI tools (e.g., DBT, Quicksight, Looker, Power BI, Tableau).Understanding of statistical testing methods (e.g., A/B, Hypothesis, Multivariate, User Acceptance) and best practices in gathering / analyzing large amounts of customer dataPrevious experience with Gainsight modeling and self-serve reporting tools Demonstrated ability to lead, prioritize, and enhance reporting/analytics products using Agile Development and Product Management methodologies.Strong ability to “tell the story” behind the data.Strong verbal/written communication & presentation skills.Telecommuting Requirements:Fully remote position with 25-40% travel required.US preferred with occasional need to access local Workiva offices.Reliable internet access for any period of time working remotely, not in a Workiva office.How You’ll Be Rewarded:Salary range in the US: $193,000.00 - $328,000.00A discretionary bonus typically paid annuallyRestricted Stock Units granted at time of hire401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Where You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success: Always delight our customers.Trust: Rely on each other. Integrity: Do the right thing, every time. Collaboration: Share resources and work together. Innovation: Keep creating solutions and finding better ways. Inclusion: Support a diverse community where we all belong. Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy: Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefits Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JW1
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