#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role: As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.We are looking for candidates located in Eastern US timezone.What You'll Do: Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client businessSupport Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analyticsDevelop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposalsWork cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents May support process improvement efforts and system automation efforts within CrowdStrike’s Services businessMay support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc. What You’ll Need:2+ years experience in an operations or business analysis roleBachelor’s preferably in Finance, Accounting, Business Management or related fieldMust work effectively at a distanceStrong organizational skills with the ability to handle multiple tasks at onceDemonstrated project management experienceBonus Points:English language skills - exceptional written and verbal communicationProficient with Microsoft ExcelStrong working knowledge of a professional services firm preferred Adept at communicating timelines and expectations to large teamsExperience with any of the following systems/programs is a plus: Jira/FinancialForce/Salesforce/NetSuite/SurveyMonkey#LI-AC1#LI-RemoteThis role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $65,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
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