Business Intelligence Analyst

Business Intelligence AnalystThe roleAs a Business Intelligence Analyst, you will contribute to building and maintaining reporting and analytical assets within the Customer Support scope, being proficient in Salesforce Analytics, SQL, MS Excel and data visualization tools such as Tableau or Power BI. Gain an understanding of the customer support landscape and think critically about addressing future needs. You will collect and analyze data, leveraging observations, trends, and reports to propose improvements. Collaborating with cross-functional teams to evaluate requirements and challenges, counter-propose ideas, and advocate for change. Additionally, you will lead moderate-scale data, reporting, and process improvement efforts.  The companyEquinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.What you'll doData Gathering: Collect, compile, and analyze data from various sources within Customer Support. Reporting Tools: Utilize reporting tools and software Salesforce Analytics, Tableau, Excel and other platforms) to develop and deliver reports. Report Development: Create and maintain reports, dashboards, and data visualizations to support business decision-making. Data Quality Assurance: Ensure the accuracy, completeness, and integrity of data used in reporting. Data Interpretation: Analyze data to identify trends, patterns, and insights that can inform business strategies. Automation: Automate recurring reports and processes to increase efficiency. Communication: Communicate findings and insights to stakeholders in a clear and understandable manner. Collaboration: Collaborate intensively with customer support operations, business analysts, IT, and cross-functional stakeholders. Continuous Improvement: Continuously improve reporting processes and methodologies to enhance data accuracy and usefulness. What you needEducational Background: A bachelor's degree in a relevant field such as Business, Finance, Data Analytics, or a related discipline preferred.  Technical Proficiency: Proficiency in Salesforce Analytics including Excel, SQL, and data visualization tools like Tableau or Power BI is a must. Analytical Skills: Strong analytical and problem-solving skills to interpret data and provide valuable insights. Data Management: Knowledge of data management concepts, data warehousing, and data modelling. Communication: Excellent written and verbal communication skills to convey complex data findings to non-technical stakeholders. Attention to Detail: A keen eye for detail to ensure data accuracy and quality. Project Management: Ability to manage multiple reporting or process improvement projects simultaneously and meet deadlines. Domain Knowledge: Familiarity with the customer support domain in which the role works can be beneficial. A willingness to stay updated with emerging data analysis and reporting trends and technologies. Our offerEmployment in a stable company with an established position in the market.Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.Challenging job in a dynamic, professional, international and multicultural environment.Possibility to participate in company sponsored trainings package.Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.Paid employee referral program.Opportunity to work in supportive, inclusive environment with People-Centric Culture.Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.