Customer Welcome Centre (CWC) ManagerDescription -Responsibilities:Partner closely with Market MD and Sales Teams to support Market goals and drive customer traffic.Responsible for the customer experience and satisfaction in the Gurgaon CWC.Primary contact leading with Global Accounts, Partners and Strategic Events.This role will lead the team that delivers demos and briefings integrated by Experience Program, Demo Program and Operation coordinator.Responsible to manage the center Budget and report MetricsTeam management: hiring, ARC, VIA and development plans for the team.25% travelEducation and Experience Required:BA or BS in Business, Marketing or Communications; MBA preferred.10+ years of experience in trade show and event management.5 years of experience managing Briefing/Experience Centers.10 years of experience in pre-sales or marketing.Knowledge and Skills:Expert knowledge in trade show and event management.Excellent project and program management skills - on time, on budget, every time.Proven experience leading, driving and measuring virtual teams toward common goal.High levels of tact and diplomacy.Fine-tuned consultative skills.Agency and budget management.Ability to interact with all levels of the company top to bottom, including most senior company management.Job -MarketingSchedule -Full timeShift -No shift premium (India)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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